MEDICAL SUPPLY

"Blue Sky" solutions for medical supply restocking

THE STORY

Before we knew it, we found ourselves on the ground in DC at the VA Medical Center hoping to learn about how our client's restocking application is used in context of a hopsital. We were tasked with generating "blue sky" scenarios that would increase medical supply restocking efficiency which ultimately increases physician effectiveness and interaction with patients. We were to interview users of the existing application as well as understand the current supply restocking process. As it turned out, we only had 30 minutes with the Supply Manager- 15 minutes watching him use the system and 15 minutes to see a single medical supply closet. Context of use was limited but our team filled in the blanks with additional interveiws with client stakeholders.

SCENARIO ONE: CLINICAL EFFICIENCY

1 of 4 Dr. Sanders is new to the VA Medical Center. She joined the cardiology department 4 weeks ago so she is still learning the ropes.

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2 of 4 As she makes her rounds, she enters the Point of Use (POU) to get several items for one of her patients. She isn’t familiar with the the location of the supplies in the POU so she uses the kiosk to locate all of the items she needs in one search effort. After selecting the search button…

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4 of 4 At the the last lit bin, Dr. Sanders notices that she is taking the last cold compress so she presses the “Stock Out” button on the bin (the light doubles as a button). She delivers the supplies to her patient in need.

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1 of 4 Dr. Sanders is new to the VA Medical Center. She joined the cardiology department 4 weeks ago so she is still learning the ropes.

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SCENARIO TWO: BEDSIDE ORDERING

1 of 4 Dr. Sanders is bedside with a patient. Using the room-based touchscreen, she can order needed supplies for the patient.

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2 of 4 An RN receives Dr. Sander’s bedside order via a wearable and goes to the Point of Use (POU) to grab the supplies.

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4 of 4 At their next POU round, the supply tech confirms the updated stock count.

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1 of 4 Dr. Sanders is bedside with a patient. Using the room-based touchscreen, she can order needed supplies for the patient.

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SCENARIO THREE: RESTOCKING EFFICIENCY

1 of 4 Supply Tech Bob gets a notification on his hand-held supply scanner that items of great importance (IOGI) are stocked out in the Emergency Department. Bob is very aware of the implications of these items being stocked out- lives are on the line!

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2 of 4 Because these items have been flagged in the system as IOGI, the device flags other departments within the hospital from which he could request item transfers. Alternatively, he has the option to approve the restock order remotely without having to visit the Point of Use (POU); and the order is immediately sent directly to the Distribution Point (DP).

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4 of 4 If the item manager had been located somewhere other than in the DP and received the push notification, he could approve the re-order the IOGI remotely via a mobile application.

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1 of 4 Supply Tech Bob gets a notification on his hand-held supply scanner that items of great importance (IOGI) are stocked out in the Emergency Department. Bob is very aware of the implications of these items being stocked out- lives are on the line!

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