Before we knew it, we found ourselves on the ground in DC at the VA Medical Center hoping to learn about how our client's restocking application is used in context of a hopsital. We were tasked with generating "blue sky" scenarios that would increase medical supply restocking efficiency which ultimately increases physician effectiveness and interaction with patients. We were to interview users of the existing application as well as understand the current supply restocking process. As it turned out, we only had 30 minutes with the Supply Manager- 15 minutes watching him use the system and 15 minutes to see a single medical supply closet. Context of use was limited but our team filled in the blanks with additional interveiws with client stakeholders.
SCENARIO ONE: CLINICAL EFFICIENCY
SCENARIO TWO: BEDSIDE ORDERING
SCENARIO THREE: RESTOCKING EFFICIENCY